Terms for creator guides.

Premium guide purchases are one-time purchases for access to the purchased guide. Access is delivered through the app and, when configured, an email access link.

Do not share paid access links publicly. During beta, Pinned may manually resend access if a buyer loses the original email or has an access issue.

Creators are responsible for the guide content they submit, including place names, notes, links, and claims. Pinned may remove, unpublish, or request edits to content that appears unsafe, misleading, illegal, or not launch-ready.

Pinned may use creator-approved guide screenshots, preview cards, and performance examples for beta marketing.

Paid guides use Stripe Checkout through the creator's connected Stripe account. Pinned charges a 15% service fee on each paid guide sale, and Stripe processing fees also apply.

Creator payouts are handled through Stripe Connect and depend on the creator's connected account status, Stripe verification, and Stripe payout timing. Refund requests are handled by Pinned support and are generally considered for duplicate purchases, access failures, or materially incomplete guide delivery. Approved refunds, disputes, or chargebacks may reduce creator earnings and may revoke buyer access to the refunded guide.

Guides are creator recommendations. Pinned does not guarantee that a place will be open, available, safe, affordable, or suitable for every traveler. Buyers should verify current details before visiting.

For access, payment, refund, or beta account issues, email hello@pinnedby.com.